Home Practice Information

 

Out of Hours

If you need to contact a doctor in an emergency at night or at the weekend, you should telephone the Practice on 01902 305899 where you will be redirected to the Out of Hours Provider. In the interests of patients, the Out of Hours Provider record incoming telephone calls. These recordings are strictly confidential and are dealt with in exactly the same way as patients' medical records.

You can contact NHS 111 24 hours a day for advice by telephone

Change of Address

Please request a change of details form so that we can keep your records as accurate as possible. Unless you do this the Health Authority may remove your name from the doctors list without letting you know. Furthermore we need your details in case there is a need to contact you urgently. Up to date telephone numbers are extremely important as well as email addresses.

Complaints

We constantly strive to give you the best possible care. If you have a suggestion please write it down and put it in the box provided in reception. If you have a complaint, we have a complaints procedure. Please ask for a leaflet at reception, which will tell you what to do.

Contraceptive Services

Contraceptive Services The practice nurse will discuss all forms or family planning in normal surgery hours. If there is something she cannot deal with she will refer you to a doctor. Both doctor and nurse have special qualifications in family planning. EMERGENCY CONTRACEPTION is available at the surgery and can be given up to 72 hours after unprotected intercourse. Coils can be fitted by appointment only.

Flu Clinic

Every Autumn the surgery offers flu vaccinations for patients especially those at risk of complications from flu, e.g. those with heart disease, diabetes, asthma, the elderly, and so on. Vaccinations are available from October to November so make sure you book early.

Home Visits

Please try to get to the surgery if you can. The facilities for treating, examining and investigating patients are much better at the surgery than at home. We are always willing to make arrangements for patients to be seen at the surgery without waiting if their condition justifies it. All requests for such visits are put through to doctor for his assessment. Home visits take up a lot more of the doctor's time than a surgery consultation. Before requesting a home visit, ask yourself if you really need a doctor to come to your home. The doctor will visit if you are too ill to come to the surgery or bedridden. Any requests for visits should be received before 10am.

New Patients

Each patient registering with the practice will be asked to complete a registration form and a new patient questionnaire. The new patient questionnaire enables us to provide medical care while your medical records are being transferred. Catchment areas for the surgery are Featherstone, Brinsford and Shareshill.

Telephone Advice

If you require Telephone Advice you may be asked to call back and speak to doctor at the end of surgery.

Travel Information

The practice nurse can give advice for patients travelling abroad. Please contact reception for a Travel Form at least 4-6 weeks before departure. When you have completed the form, please return it to the surgery where the Practice Nurse will check and make a note of which immunisations you need. If you can call the surgery approximately a week later the information should be ready for you. You will then be able to make an appointment for your immunisations which are supplied by the surgery (except for Yellow Fever, which is available at local travel clinics).

Violent/Abusive Patients

We have a Zero Tolerance Policy towards violent behaviour. In the rare event of a patient being aggressive or threateningly abusive to staff or other people in the surgery, we will call the police, and we will ask the Health authority to remove you from our list.